Ally Bank was upgrading to a more robust third party Bill Pay system and needed to assure that the design and user experience of this new platform would closely match its standards and user expectations. I was the lead on this 6-month project which included proposing ways to streamline the user experience, ensure the visual design would match our brand standards, work closely onsite with the vendor's developers, oversee enhancements to our mobile apps and design an email communication plan when the new system was ready to roll out.
Additionally, we needed to update all of Ally's mobile phone and tablet apps to implement new Bill Pay features that would add expedited payment options and affect the use of eBills. We needed to rethink how eBills were displayed within the apps to accommodate how payees with multiple eBills were displayed.
While implementing these new features, I worked with a content strategist to take the opportunity to standardize the design and language used across all our mobile apps while balancing the need to work within each platforms native configurations.